Are you homeless or worried you might lose your home? Check if you qualify

Eligibility Checker

Are you supporting someone who’s homeless or at risk? Check if they qualify

Eligibility Checker

Privacy Policy

Who we are

Kent Homeless Connect helps people who are homeless or at risk of becoming homeless. We are a network of specialist services that prevents vulnerable people from losing their homes and provides rehousing support if they have already become homeless. 

Why and how we use your data

The information provided in your referral will help us know what support you might need.  You can receive this support directly from Porchlight, Riverside or Look Ahead, but sometimes we might be able to let you know of other organisations that can help.  

We may sometimes receive information about you from other people or services that are supporting you. Where this happens we will check with you that what they have told us is correct. 

We will always ask for your consent:

  • if we have to ask for your information from other organisations
  • if other organisations ask us to share your information with the
  • where we otherwise have a legal obligation to do so

We use your information anonymously for reporting so that we can identify reoccurring issues and improve our services.

Where we keep your data & how long we keep it

We keep a record of everyone we work with for up to 7 years. If you’ve been in care we will keep this until your 75th birthday.

Your rights

The purpose of this notice is to tell you why we collect your personal information and how we use it. There are several other rights but some will not apply to this use of your personal data. You can read more about them and when they apply on the Information Commissioners website: You can ask us:

  • for access to information we hold about you
  • to correct inaccurate information or complete information that is incomplete
  • to erase your data 
  • to restrict processing so that we only store your personal data
  • to give you a copy of your data in machine-readable format or transfer a copy of it to another organisation
  • to stop processing your personal data
  • to stop using automated decision-making

The right to provide you with a copy of your data in machine-readable format; or to transfer it in such a manner to another organisation is unlikely to apply in your situation.

The Porchlight database can carry out ‘automated decision making’. An example is where it can automatically tell us the nearest support service to you. The automated decisions are based on information entered manually by our staff and they can change the result if they need to.  Look Ahead does not use ‘automated decision-making’.

If you wish to exercise any of the above rights, please see ‘How to contact us or the Supervisory Authority’ section below.

Legal basis

The law sets out that we must have a legal basis for using your information. We use ‘legitimate interests’ so we can use your information to provide an effective service which is suitable to your needs and is safe for you and your support worker. If you don’t want us to have your information then we may be limited in how we can help you.

Categories and recipients

We collect different types of information based on the service that you are part of and the paperwork that you are completing. We collect personal information such your name, date of birth, address and contact details, but we can also record sensitive personal information such as your ethnicity, religion, sexual orientation or other things that tell us more about you. 

You can see all the types of information we collect on our websites and your support worker can tell you more about these.

We share information with the organisations that commission our services so that they can see the impact of the work we do and can check the quality of the services we provide. We will not share what you tell us without consent unless we believe you or someone else might be in danger, or if there is a legal requirement for us to share it. We will always think very carefully if we believe we have to break confidentiality and we will tell you if we have to do this.

Supervisory Authority

All our information is stored within the European Union (EU), and if we had to send any information outside the EU this would be done in a secure way.

We are registered with the supervisory authority which is the Information Commissioners Office.  If you have a query or concern relating to the way we process your personal data or wish to exercise one of your rights, please contact us in the first instance and we will be pleased to help you.

Porchlight: ICO registration Z7763784, registered address: Porchlight, 2nd Floor Watling Chambers, 18-19 Watling St, Canterbury, CT1 2UA. 

Telephone: 01227 760078, email:

Website: / full privacy statement 

Look Ahead Care and Support Limited: ICO registration Z7946688, registered address King’s Building, 16 Smith Square, London SW1P 3HQ. 

Telephone: 020 7937 1166, email:

Website: / full privacy statement 

You also have the right to complain directly to the Information Commissioners Office if you feel we haven’t addressed your concerns. Their contact details are:  Contact us | ICO

You might also like