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Accessibility statement

This accessibility statement applies to www.kenthomelessconnect.org.uk, run by Kent County Council.

The content on this website is designed for everyone to find, read, and understand. It is compatible with assistive technologies and developed to meet the accessibility standards outlined in this statement.

View the site your way

There are a number of customisation options for your browser and device that could help you use this website and other websites more effectively.  

AbilityNet provide advice on making your device easier to use if you have a disability. 

Feedback and contact information

Please contact us at info@khc.org.uk if you have an accessibility query including:

  • If you are experiencing issues with accessing information or using the website
  • If you find an accessibility problem not listed on this statement
  • If you have positive feedback on the accessibility considerations made.

When you contact us there is a process in place that will acknowledge your contact, tell you who is dealing with it and give you a timescale by which you can expect a reply.

Alternative formats

If you need information in an alternative format, such as braille or a language other than English:

An English-speaker will take details of what you need and arrange a translation or interpreting service for you. You may need an English-speaking friend or a family member to help you with this.

We may not be able to meet your requirements immediately, but we will try to provide an interpreter (or translation service) to help you as quickly as possible.

Complaints process

Once you have reported a problem with our website or asked for an alternative format, but you are not happy with our response, you can use our complaints process to register your difficulty. This helps us improve our systems.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Kent County Council is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance Status

[This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.]

Non-accessible content

We formally test the accessibility of key user journeys that represent the breadth of content across our website on a regular basis against WCAG 2.1 AA standards.

If you find something that does not work that we missed, remember to contact us.

The content listed below is non-accessible for the following reason(s):

Non-compliance with the accessibility regulations

This section covers issues that we need to fix and are working to do so.

Images, Video and Media

Some images on the website do not have a text alternative, so people using a screen reader cannot access the information. (WCAG: 1.1.1).

Some information cannot be determined by structure. (WCAG: 1.3.1)

Some content is not presented to assistive technologies in a meaningful way. (WCAG: 1:3:2)

Some text-based web content does not meet colour contrast ratio requirements. (WCAG 1.4.3)

When viewed at 200% zoom level in a web browser, content is lost, and functionality of some components is lost. (WCAG 1:4:4)

When at 320 pixels viewport width, content is lost, and functionality is also lost. (WCAG 1:4:10)

Some non-text contrast of hover and graphical components does not have at least a colour contrast ratio of 3:1 onto its background. (WCAG 1:4:11)

Some user interface elements are not keyboard focusable. (WCAG 2.1.1)

Some moving content does not have the ability to pause, stop or hide (WCAG 2.2.2)

A bypass block has not been implemented. (WCAG 2.4.1)

Some elements can mean a focus order is difficult to determine (WCAG 2.4.3)

Some link purpose is not clear for screen reader users (WCAG 2.4.4)

Some headings are not clear for assistive technologies navigation (WCAG 2.4.6)

Some elements when receiving keyboard focus do not have a visible focus indicator (WCAG 2.4.7)

Input errors identified on the site are not clear for the user. (WCAG 3.3.1)

Labels for some form control elements are not fully clear for some users. (WCAG 3.3.2)

Some fixes are not clear as to the errors made by the user. (WCAG 3.3.3)

Parsing errors for pages can occur which can cause issues for assistive technologies. (WCAG 4.1.1)

Some elements do not have accessible names for assistive technologies. (WCAG 4.1.2)

We are working to fix this issue by September 2020.

Forms

Contact Us form does not provide suggestions for fixing errors (WCAG: 3.3.1, 3.3.3).

This will be fixed in the next update of the website which is planned for September 2020. If you need support filling out the form in the meantime, please contact us via an alternative method such as telephone or email.

Disproportionate burden

Not applicable.

Content that’s not within the scope of the accessibility regulations

This section covers issues that we do not need to fix right now.

Documents and PDFs

The accessibility regulations do not require us to fix PDFs or other documents published before 23rd September 2018 if they’re not essential to providing our services.

We will be ensuring that any newly published content is accessible and are working to either fix accessibility issues with existing documents that have been published since 23rd September 2018 or provide an accessible alternative.

Online Maps

The accessibility regulations do not require us to fix online maps provided there is an accessible alternative.  

Our website uses online maps and where there is a map, the information being displayed is provided in an alternative format on the same web page.

Third-Party Content

Our website contains third-party content. We do not have control over and are not responsible for the accessibility of this content, but we make best endeavours to work with the 3rd party to improve its accessibility. This may include:

  • Links to non-KCC websites
  • Content/functionality on our website
  • Content hosted on other websites, such as social media sites.

Some of our 3rd party partners publish their own accessibility statements:

Preparation of this accessibility statement

This statement was prepared on 06 April 2021. It was last reviewed on 06 April 2021.

This website was last tested on 11 February 2021. The test was carried out by Kent County Council.

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